The purpose of this page is to enhance the
support services we provide to our customers. We've provided a number of
resources here to help you resolve problems, report bugs, and suggest
improvements to our products and service:
Updates (MediaBox updates,
drivers, Spectra drivers)
Tip and Tricks
For Spectra8 support, applications and
drivers, please visit the updates
restoring backup images for MediaBox Compact Flash disks:
This document will explain how to create a backup
MediaBox Servers Compact Flash disks and how to restore them in case of
failures from Windows XP. Please read the pdf manual
Create and restore backup images for CF Disk
MediaBox 1.x upgrades:
As of 02/01/2002 the MediaBox 1.x software versions are no longer
upgradeable. Future patches and packages are compatible only with Imedia 2.x
versions and higher. However a 2.x
CompactFlash software kit it is available.
Important note regarding Compact Flash
DO NOT REMOVE the compact flash while system is running. This can
cause permanent damage to the compact flash card and the MediaBox controller.
If the card needs to be removed for a card swap upgrade, please halt the
MediaBox and then remove the card.
You may also obtain technical support by
telephone at 1-510-226-6033 and by e-mail to
International callers please call 1-510-226-6033. Please make sure you have the
support contract handy. You may purchase supoprt at any time by contacting the
Have a suggestion?
We love to hear from you. If you have a feature request
or a technical suggestion, you may send an email to