| Updates  | Tips and Tricks | FAQ
 
SUPPORT

The purpose of this page is to enhance the support services we provide to our customers. We've provided a number of resources here to help you resolve problems, report bugs, and suggest improvements to our products and service:

Updates (MediaBox updates, drivers, Spectra drivers)
FAQs
Tip and Tricks
 

For Spectra8 support, applications and drivers, please visit the updates pages.

Creatign and restoring backup images for MediaBox Compact Flash disks:
This document will explain how to create a backup MediaBox Servers Compact Flash disks and how to restore them in case of failures from Windows XP. Please read the pdf manual Create and restore backup images for CF Disk

MediaBox 1.x upgrades:
As of 02/01/2002 the MediaBox 1.x software versions are no longer upgradeable. Future patches and packages are compatible only with Imedia 2.x versions and higher. However a 2.x CompactFlash software kit it is available.

Important note regarding Compact Flash operation:
DO NOT REMOVE
the compact flash while system is running. This can cause permanent damage to the compact flash card and the MediaBox controller. If the card needs to be removed for a card swap upgrade, please halt the MediaBox and then remove the card.

Contact Information
You may also obtain technical support by telephone at 1-510-226-6033 and by e-mail to International callers please call 1-510-226-6033. Please make sure you have the support contract handy. You may purchase supoprt at any time by contacting the sales department.

Have a suggestion?
We love to hear from you. If you have a feature request or a technical suggestion, you may send an email to

 

 
 
 
 
 


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